‘Just remember, these people pay your wages’ Those words are neither helpful nor entirely accurate. Yes okay if the customer base wasn’t there, there wouldn’t be a job, however you wouldn’t have been given that job in the first place because it wouldn’t have existed… I was going somewhere with this but I lost it. My point is that saying that to someone is dumb. It’s like telling someone to calm down when they are clearly already irate! So here’s a few tricks of the trade to survive a customer facing role. To get you through the day; plotting elaborate and … Continue reading How to survive…your ‘customer facing’ job role.